Terms & Conditions

1. Introduction

These Terms & Conditions govern all sales of products and services by Reds & Greens Agricultural Products Ltd (“the Company”) across all channels including walk-in purchases, website orders, WhatsApp, phone, and business-to-business transactions.

By placing an order, you agree to be bound by these Terms.

2. Product Nature Disclaimer

• All products are freshly prepared and/or freshly frozen.
• Due to the nature of meat processing:
  • Weight may vary by ±5–10%
  • Cut sizes and shapes may vary
  • Bone-in products contain natural yield differences
• Images are for reference only.

3. Pricing

• Prices are subject to change without prior notice.
• Prices may differ across:
  • Website
  • Walk-in (POS)
  • Third-party platforms
• Pricing differences may arise due to processing efficiency, handling costs, and platform charges.

4. Order Acceptance

• Orders are only confirmed upon:
  • Full payment, OR
  • Approved credit terms (for B2B customers)
• The Company reserves the right to:
  • Reject orders
  • Adjust quantities based on availability

5. Order Processing

• Standard processing time: up to 3 hours
• Some items are made-to-order and may require additional time
• Orders placed after 4:00 PM may be processed next business day

6. Delivery & Pickup

• Delivery timelines are estimates and not guaranteed exact times
• Customers must be available to receive orders
• Risk transfers to customer:
  • Upon delivery completion OR
  • Upon pickup from store

Failure to receive delivery may attract redelivery charges.

7. Returns, Refunds & Replacements

Due to the perishable nature of products:

• Complaints must be reported within 2 hours of delivery
• Evidence (photos/videos) may be required
• Resolution may include:
  • Replacement
  • Store credit
  • Refund (at Company discretion)

The Company reserves the right to reject claims outside this window.

7A. Product Integrity & Seal Policy

To ensure food safety and quality:

• All products are supplied in sealed and hygienically packaged condition
• Customers are required to inspect packaging at the point of receipt

Returns Restriction

The Company will not accept any return, replacement, or refund request where:

• The product seal has been broken, opened, or tampered with
• The packaging has been altered after delivery/pickup

Exception (Only Case Allowed)

Exceptions may only be considered if:

• The issue is reported immediately at the point of delivery, AND
• The seal is still intact, AND
• The defect is clearly visible or verifiable

Food Safety Clause

Once a product seal is broken:

• The Company cannot guarantee product safety or handling conditions
• Responsibility transfers fully to the customer

8. Order Cancellation

• Orders may be cancelled before processing begins
• Once processing has commenced:
  • Cancellation may not be allowed
  • OR may attract up to 30% of total invoice value to cover incidental cost e.g labor, waste, storage fee till its re-sold etc
• Custom orders are non-cancellable

Refunds (where applicable) are processed within 24 hours

9. Storage & Demurrage

• Orders must be collected within agreed timelines
• Storage beyond this period may attract daily storage fees
• The Company is not liable for:
  • Power outages
  • Storage-related risks beyond reasonable control
• Uncollected orders may be disposed of after a defined period

10. Food Safety

• Customers are responsible for proper storage after receipt
• Products must be stored under appropriate temperature conditions
• The Company is not liable for misuse or improper handling after delivery

11. Limitation of Liability

The Company’s liability is limited to the value of the goods purchased.

12. Force Majeure

The Company shall not be liable for delays caused by:

• Power outages
• Supply disruptions
• Fuel scarcity
• Government actions
• Other unforeseen events

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

14. Payment Confirmation & Failed Transfer Policy

• Orders are only confirmed upon successful receipt of cleared funds into the Company’s designated account(s).
• A payment is considered valid only when it is received and visible in the Company’s bank account or confirmed via approved payment channels.

The Company shall not:

• Process, release, or reserve any order based on:
  • Pending transfers
  • Debit alerts
  • Screenshots of payment
  • Verbal confirmation of transfer

In the event of:

• Delayed bank transfers
• Failed transactions
• Reversed payments

The Company bears no responsibility for:

• Price changes during the delay period
• Stock unavailability
• Order cancellation

Orders will only be processed once funds are fully confirmed.

We recommend that you reach out to your bank immediately to report failed transactions and initiate a call back.

15. Customer Conduct & Service Engagement Policy

The Company is committed to maintaining a professional and respectful service environment for both customers and staff.

Customers are expected to:

• Communicate respectfully with all representatives
• Refrain from abusive, threatening, or disruptive behavior

Unacceptable behavior includes:

• Verbal abuse or harassment
• Threats or intimidation
• Use of offensive or discriminatory language
• Aggressive or disruptive conduct (physical or digital)

Where such behavior occurs, the Company reserves the right to:

• Refuse or terminate service immediately
• Cancel active orders without liability
• Restrict or blacklist future transactions
• Escalate to relevant authorities where necessary

16. Order Verification, Acceptance & Proof of Receipt

At the point of delivery or pickup, customers are required to:

Inspect the order fully

• Confirm:
  • Package quantity
  • Product type
  • Cut specifications
  • Smell and texture test

Sign the delivery/pickup docket as confirmation of acceptance

By signing the docket:

The customer confirms that:

• The order has been received in full
• The order is correct and satisfactory
• No shortages, errors, or issues exist at the time of receipt

Failure to Inspect or Sign

Where a customer:

• Fails to inspect the order, OR
• Fails or refuses to sign the docket

The Company shall:

• Consider the order delivered and accepted in full
• Not be liable for:
  • Claims of short supply
  • Incorrect cuts
  • Missing items

Post-Delivery Claims

• Claims raised after the point of receipt will only be considered if:
  • Reported within 2 hours, AND
  • Supported with clear evidence
  •  

The Company reserves the right to reject claims where:

• Proper verification was not done at delivery
• No signed proof of receipt exists

17. PRIVACY POLICY

We collect customer data for:

• Order processing
• Delivery coordination
• Customer communication

We do not sell customer data.

Data may be shared with:

• Delivery partners
• Payment providers
• All data is handled securely.

Contact Information:

If you have any questions or concerns, please contact us at

Email: redsandgreenslimited@gmail.com

Number: +234-81842240​55; +234-9091234570

By using our services, you acknowledge that you have read, understood, and agreed to these trading terms and conditions.