PRIVACY POLICY
Effective Date: September 2016
Introduction:
1.1. We, Reds and Greens Agricultural Products Limited is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and safeguard your information when you use our services, whether as a retail or business customer, through walk-in visits, curbside pickup, order lines, or our e-commerce platforms.
Information We Collect:
2.1. We may collect the following types of information:
- Personal Information: This includes your name, contact information (email address, phone number, address), and payment information (as it relates to payment refunds).
- Order Information: Information related to your purchases, including order history, product details, and transaction records.
- Location Information: If you use our mobile app, we may collect your location data to provide relevant services, such as store locator or delivery options.
- Communication Data: Records of your interactions with us, such as customer service inquiries or feedback.
How We Use Your Information:
3.1. We use your information for the following purposes:
- Processing Orders: To fulfill and deliver your orders, process payments, and provide customer support.
- Payment Refunds: To refund for failed banking transactions, duplicate payments, product returns
- Communication: To communicate with you about your orders, promotions, updates, and other relevant information.
- Improving Services: To enhance and improve our services, website, and user experience.
- Legal Obligations: To comply with legal requirements and regulations.
Information Sharing:
4.1. We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third-party service providers who assist us in delivering our services, such as payment processors or delivery partners.
- Legal Requirements: When required by law or to protect our rights and safety.
Security:
5.1. We implement security measures to protect your personal information. However, no data transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your data.
Your Choices:
6.1. Your can choose to shop with us under a generic name – “Walk-In”
6.2. You can review, update, or delete your personal information by contacting us.
6.3. You may choose to opt-out of receiving promotional emails by following the unsubscribe instructions in the email.
Children's Privacy:
7.1. Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to this Privacy Policy:
8.1. We may update this privacy policy from time to time. The most recent version will be posted on our website.
Contact Us:
If you have any questions or concerns about our privacy practices, please contact us on +234-9091234570 or email redsandgreenslimited@gmail.com.
By using our services, you consent to the terms of this privacy policy.